MailVICE Frequently Asked Questions
This page contains answers to common questions handled by our support staff,
along with some tips and tricks that we have found useful and presented here as
questions.
Logging into MailVICE is as simple visiting
http://MailVICE.net with your web browser and entering your full
email address and email password.
This is either a typo in which
case you need to retype your email address or password more
carefully next time, or, you are not using a valid email address or
password. If you're certain about your email address, then verify
your email password because MailVICE authenticates your password
directly from your email account.
It doesn't get any easier. Once
logged into MailVICE, just follow through the setup wizard and let
it choose the default settings all the way through to the end.
That's it!
No. MailVICE is not downloadable or
installable on any machine.
No, you don't have
to delete anything from MailVICE. MailVICE does it automatically
after 7 days.
No. It probably
won't help to block them since they're going to change their email
address anyways.
Yes. MailVICE
would reside between your Exchange server and the trillions of
spammers on the internet and filter spam out before it gets to your
server.
Simply check the
box next to the message(s) in MailVICE and click one of 2 options at
the top 1) Trust 2) Deliver If you are unsure of the sender,
choose 'Deliver'. If you trust the sender choose 'Trust', and
they're permanently trusted.
Yes. You can log
into your MailVICE from anywhere in the world using a web browser
with internet access.
You can use
MailVICE per email address separately, or have your email
administrator utilize MailVICE's Administrative login that enables
Alias's to be assigned that will point to your primary email address
so you only have to check 1 email account in MailVICE.
Yes. Once per day
you will receive a "Daily Digest Report" that will show you a list
of "Unknown Senders", "Possible Spam", "Apparent Spam", etc. in
addition to a piece-count on spam blocked, emails sent and emails
received. With a quick glance at this report, you might not even
need to check MailVICE for that day.
Believe it or not, but the configuration wizard
automatically chooses the ideal settings for all aspects of inbound
message processing.
This usually
means that MailVICE is set to 'tight', and you should go through the
configuration wizard once more to refine your settings. Let
MailVICE choose your settings for you.
Your MailVICE
settings are set far off, and you need to go through the
configuration wizard. This time, let MailVICE choose the default
settings.
If you use the default settings, including the Daily Digest report settings,
you NEVER have to log in to MailVICE. As a matter of fact the biggest objective of MailVICE is to
keep the user from having a second inbox to keep up with.
To speak with one of our Argent Solutions representatives, please use the contact information below.
USA
467 Ridge Road, Novato, CA 94947
Ph: +1.415.226.3300
Fx: +1.415.897.6900
Email: Click Here
Canada
74 John St., W., Box 880, Bradford, ON L3Z 2B3
Ph: +1.416.451.8837
Fx: +1.905.775.4489
Email: Click Here
Toll Free Number for Canada and the USA
877.359.2123
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